Support: support@pnao.in
Downloadable plugins and automation tools for website growth.

Terms & Conditions

Legal business name: Neelam Lodhi (brand: PNAO)
Support email: support@pnao.in
Website: https://pnao.in
Address: 173 Tansen Nagar , Gwalior , Madhya Pradesh , 474002
Last updated: January 7, 2026

Important note
This is a general template for a digital-products business. For legal compliance specific to your jurisdiction and business model, consider reviewing it with a qualified professional.

1) Overview

These Terms & Conditions ("Terms") govern your access to and use of the PNAO website and your purchase and use of our products and services. By accessing the website or making a purchase, you agree to these Terms.

2) What we sell

We sell self-serve downloadable software/plugins, templates, and automation tools ("Digital Products"). Each product page describes the key deliverables included with the purchase.

Human-driven services disclosure

Primary offering is self-serve downloadable software/plugins. Optional add-ons like installation, setup, or custom automation are human-provided and are clearly labeled as services.

3) Delivery of Digital Products

  • Digital Products are delivered electronically (e.g., download links, customer portal, or email receipt instructions).
  • Demo downloads may be publicly available for evaluation.
  • You are responsible for ensuring your device, platform, and environment meet the product requirements described in documentation.

4) License and permitted use

  • You receive a non-exclusive, non-transferable license to use the Digital Products as described on the product page and documentation.
  • You may not resell, sublicense, redistribute, or publish the Digital Products unless explicitly authorized in writing by Neelam Lodhi.
  • You may not use the Digital Products for unlawful purposes.

5) Optional services

If you purchase optional add-on services (e.g., installation, setup, customization), these are human-provided services. Delivery timelines are stated on the pricing page and may depend on you providing required access and details.

  • Service delivery starts after we receive all required information and access.
  • If you delay providing inputs, delivery timelines may shift accordingly.
  • We may refuse service if the request is illegal or violates third-party terms.

6) Pricing, payment, and taxes

  • Prices are listed on our website and may change over time.
  • Payments may be processed by a third-party payment processor (for example, Paddle). Your payment processor may provide receipts and order management tools.
  • Applicable taxes (e.g., VAT/GST) may be added at checkout depending on your location and tax rules.

7) Refunds

Refund requests are accepted within 14 days of purchase unless a longer period is required by law. Please review our Refund Policy for eligibility, process, and timelines.

8) Support

Support is provided via email at support@pnao.in. Support response times can vary by plan and business days.

9) Disclaimer of warranties

Digital Products and services are provided on an "as is" and "as available" basis, without warranties of any kind, except where prohibited by law. We do not guarantee that the products will be error-free or uninterrupted in every environment.

10) Limitation of liability

To the maximum extent permitted by law, Neelam Lodhi shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of the website, products, or services.

11) Termination

We may suspend or terminate access to the website or products if you violate these Terms or use the products unlawfully.

12) Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top indicates when changes were made. Continued use of the website after updates means you accept the updated Terms.

13) Contact

For questions about these Terms, contact us at support@pnao.in.