Privacy Policy
Legal business name: Neelam Lodhi
Support: support@pnao.in
Website: https://pnao.in
Last updated: January 7, 2026
What we collect
- Contact data: if you email us or use the support form, we may collect your name, email, and message.
- Order data: if you purchase through a payment processor (e.g., Paddle), they may provide us order details needed to support you (such as product purchased, date, and transaction identifiers).
- Technical data: basic server logs may record IP address, browser type, and timestamps for security and troubleshooting.
How we use your data
- To provide customer support and respond to inquiries
- To deliver products, updates, and purchase-related communication
- To prevent fraud and secure our website
- To comply with legal obligations
Sharing of information
We do not sell your personal data. We may share limited data with service providers as needed to process payments, deliver downloads, and provide support. Payment processing is handled by third parties (for example, Paddle) under their own privacy policies.
Data retention
We retain support messages and order-related records as long as needed for support, accounting, and legal compliance, and then delete or anonymize them when no longer required.
Your choices
- You can request access, correction, or deletion of your personal data by contacting us.
- You can opt out of non-essential emails (where applicable).
Contact
For privacy requests, email support@pnao.in.